Effective Date: 01/01/2025
Thank you for shopping at PizMall. This Shipping Policy explains how we handle the shipment and delivery of your orders placed through https://pizmall.com.
1. Shipping Regions
We currently ship to the following regions:
- United Kingdom (UK)
If your country is not listed at checkout, we may not offer delivery there at this time.
2. Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email once your order has been shipped.
3. Shipping Methods and Delivery Time
We work with reputable logistics partners to ensure timely delivery. Estimated shipping times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 3–7 business days |
Note: These are estimated timeframes. Delivery delays may occur due to customs processing, weather, or unforeseen circumstances.
4. Shipping Charges
Shipping fees are calculated at checkout based on your location and order size.
Occasionally, we may offer free shipping promotions on select products or order values.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package status.
6. Customs, Duties, and Taxes
For international orders outside the UK, customs duties and import taxes may apply. These charges are the responsibility of the customer and vary by country. Please contact your local customs office for more information.
7. Delivery Issues
If your order has not arrived within the expected timeframe:
- First, check the tracking link provided
- Then contact the shipping carrier directly for an update
- If unresolved, contact our support team at hello@pizmall.com
We are not liable for packages lost due to incorrect shipping addresses or refusal of delivery.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply.
9. Contact Us
If you have any questions about our shipping policy, feel free to reach out:
Email: hello@pizmall.com
Phone: +44 7846 036313
Address: 2 Frederick Street, Kings Cross, London WC1X 0ND, United Kingdom