Thank you for shopping at Pizmall. We want you to be happy with your purchase, but we also understand that sometimes things don't work out. That's why we've created a simple and straightforward return and refund policy for you to follow.
- We accept returns within 30 days of the purchase date.
- To initiate a return, please contact us at Return@Pizmall.com.
- The item must be in its original condition with all original packaging and accessories.
- We follow the European market laws, which state that the customer may inspect the product to ensure it meets their expectations, but if they use it beyond what is necessary to check its nature, characteristics, and functioning, the customer will be responsible for any diminished value of the goods.
Return Requirements: To process your return, we require a receipt or proof of purchase. Items must be returned in their original packaging, including all accessories, manuals, and any other documentation. Returned items must be in the same condition as when you received them, without any damage or signs of wear.
- Steps for the Customer to Follow:
- a) Contact us at Return@Pizmall.com to initiate the return process. We will email you with all the process and Return Address.
- b) Pack the item carefully in its original packaging, along with all accessories and manuals.
- c) Ship the item back to us using a trackable shipping service. Customers are responsible for paying for return shipping costs.
- d) Once we receive the returned item, we will inspect it to ensure that it meets our return requirements.
- e) If the return is approved, we will process a refund for the purchase price of the item, including any taxes and shipping charges. Please allow 3-5 business days for the refund to reflect in your account.
Damaged, Defective, or Incorrect Goods:If you receive a damaged, defective, or incorrect item, please contact us immediately. We will provide you with instructions on how to return the item, and we will cover the cost of return shipping. Once we receive the item, we will inspect it and process a refund or exchange, depending on your preference.
- Refunds will be issued in the same form of payment as the original purchase.
- If the product is defective or the wrong item was received, we will provide a full refund or replace the product at no cost to the customer.
- Upon receipt of the returned product, we will inspect it to ensure it meets the conditions stated above. If the product is deemed eligible for a refund, we will process the refund within 5-7 business days.
Thank you for shopping at Pizmall. If you have any questions or concerns, please don't hesitate to contact us.