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    Returns & Exchanges

    Return requests for orders received and delivered after 45 days will be politely declined. We hope you understand.

     Please note! If you have received a faulty product, it is important that you send an e-mail to before returning your order. We will then be able to help you with the returns procedure and find an appropriate solution.

     Please make sure that the item is in a condition that it can be sold again and that the original package is intact.

     You’ll find below an overview of our most frequently asked questions regarding the RETURN POLICY with answers. If your question is not in the list, feel free to contact us at 

    ** How do I place a return or exchange?

    We're sorry you didn't love our product. Please reach out to with your order number and the products you'd like to exchange or return, and our support will help you with the Return/Exchange process. 

    ** Help! I can’t find my return slip:

    Don’t worry – “” packages don’t include return slips. Just reach out to and we’ll help you place your return or exchange. 

    If you did not receive a return label please send an e-mail to 

    ** Oops! I order the wrong product / size / color:

    We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please e-mail us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted. 

    ** What’s your return policy?

    All returns must be processed within 45 days of receiving the order. To place a return, or if you are having trouble making a return within the 45-day timeframe, please reach out to

    order number must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

    ** How long does it take to process a return?

    Once we receive the returned products and determine that they meet the return criteria in the list below, we will credit back the refund to your credit card account within 20 business days.

    If the return item does not meet the above return criteria, you will be responsible for the return delivery charge if you want the item back.

    Please note that:

    • The refund amount is subject to the actual payment amount.
    • The actual refund date is based on the bank or online payment platform processing cycle.

    ** Return criteria:

    Please make sure that the item for returning is in a condition that it can be sold again and that the original package is intact.

    • No damage or stains on the products.
    • Product remains unworn, unused and unwashed.
    • All Product tags present.
    • All original tags
    • In Resell-able condition

    ** What should I do if I receive the wrong product?

    If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the product you ordered. 

    ** What’s your return process?

    Within 45 days after receiving your package. Here are your packing instructions:

    • Securely pack the items in a box.
    • Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
    • Use the address listed and affix the appropriate amount of postage.
    • Ship package from your nearest post office or shipping company of your choice. 

    ** When “” doesn’t Accept returns:

    Due to hygiene concerns, we do not accept returns or perform exchanges for intimate wear/bodywears products, and if it doesn’t meet the return criteria in the above list. 

    ** Return / Exchange Process:

    If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies.

    Do not worry. Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.

    Please follow these instructions for Return Request:

    • Take a photo of the problem – If the problem is size, please use a ruler.
    • Send an e-mail with the subject line “Order #.YourOrderNumber Replacement Request” to
    • Please include the following:
      • The photo(s).
      • A specific description of the issue.
      • The Order Number.
      • If there are multiple products in an order, identifying the product with the issue. Our support team will respond within 1 business day and Return Instruction will be provided. 

    If you are shipping an item over 75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.


    Our details:

    Pizmall is a brand owned and operated by Piz International Ltd. (

    Contacting Us:
    If there are any questions, you may contact us using the information below.
    Head Office:
    Piz International Limited
    2 Frederick Street,
    WC1X 0ND,
    United Kingdom

    Branch Office:
    9169 W State St. Garden City,
    ID 83714
    United States of America

    UK1+44 786 276 8862 (customer service)
    UK2+44 784 603 6313 (customer service)
    US+1 202 951 7552 (customer service)

    For info:
    For Support:
    For Legal matters:

    NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.