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    Order Cancellation

    After your order has been placed, you have 24 hours to contact our customer support team at and request order cancellation, after 24 hours, your order has already been placed in production or processed and can no longer be modified.

    ** How can I cancel an order?

    You’ll have the option to cancel your order directly from your confirmation e-mail within 60 minutes. If it’s been longer than 60 minutes and you didn’t receive an e-mail, contact us using: and we’ll help you find an alternative solution.

    ** I accidentally canceled my order; can I resume it?

    If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email if you have any questions — we’re here to help.

    ** I canceled my order, but I’m not sure it went through?

    If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at (and include your order number) and we’ll take a look!

    ** I don’t see the option to self-cancel! How can I cancel my order?

    If you’ve placed an order contains a gift card, please email as soon as possible (including your order number and cancel/change request) and we can help.


    Our details:

    Pizmall is a brand owned and operated by Piz International Ltd. (

    Contacting Us:
    If there are any questions, you may contact us using the information below.
    Head Office:
    Piz International Limited
    2 Frederick Street,
    WC1X 0ND,
    United Kingdom

    Branch Office:
    9169 W State St. Garden City,
    ID 83714
    United States of America

    UK1+44 786 276 8862 (customer service)
    UK2+44 784 603 6313 (customer service)
    US+1 202 951 7552 (customer service)

    For info:
    For Support:
    For Legal matters:

    NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.