Q: Do I need to have an account to order?
A: No, you can also place an order as a guest.
Q: Are there any exchange rates?
A: All of our transactions are based on US Dollars. If your credit card is based on another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q: How secure is my online order?
A: When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q: How do I track my order?
A: We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
You can track your order in the “Track my order” page.
Q: Can I use several discount codes in one order?
A: Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q: What Do I Do If I Have Missing Items In My Order?
A: If something is still missing, please contact us immediately.
Q: When will my order be processed?
A: We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons.
Q: Will I be charged with customs and taxes?
A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.
For further details of charges, please contact your local customs office.
Pizmall is a brand owned and operated by Piz International Ltd. (www.PizInternational.com).
If there are any questions, you may contact us using the information below.
Piz International Limited
2 Frederick Street,
9169 W State St. Garden City,
United States of America
UK1: +44 786 276 8862 (customer service)
UK2: +44 784 603 6313 (customer service)
US: +1 202 951 7552 (customer service)
For info: firstname.lastname@example.org
For Support: email@example.com
For Legal matters: Legal@pizmall.com
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.