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    Covid-19 Update

    COVID-19 Delivery Information:

    In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

    Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

    There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

    Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign any parcel that’s delivered.

    We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

    Your health and safety are what matters most to us. We know you’ll have questions about how coronavirus may affect your orders so we’ve answered some of them below. If you have any further questions, please contact us at

    ** Can you still ship parcels from countries with tougher restrictions?

    Yes, and good news! Right now, we’re shipping to and from countries under quarantine. We’ll let you know if anything changes in regards to your shipping times.

    ** Is it safe to receive parcels from countries where there have been cases of COVID-19 (novel coronavirus)?

    Yes, your safety is what matters most to us. The World Health Organization (WHO) says it is safe to receive packages and we’re following all their official advice. Our delivery partners have also taken further measures to carry out a zero-contact delivery process where you won’t need to sign your package.

    In addition, we are closely following the latest guidance from Centers for Disease Control and Prevention (CDC), local governments and public health agencies. We will update our practices accordingly and keep you at the heart of everything we do. For more information, please visit the World Health Organization website where they have FAQs specific to this topic here.

    ** Will I still be able to return my items if I need to?

    Yes. Please contact our Customer Services team at We will endeavor to do all we can to help you with your order.

    ** Can I change the address my packages are delivered to after I have placed my order, as I’m no longer going to be in the city I was planning to be in?

    Please contact our Customer Services team at We will endeavor to do all we can to help you update your order.


    Our details:

    Pizmall is a brand owned and operated by Piz International Ltd. (

    Contacting Us:
    If there are any questions, you may contact us using the information below.
    Head Office:
    Piz International Limited
    2 Frederick Street,
    WC1X 0ND,
    United Kingdom

    Branch Office:
    9169 W State St. Garden City,
    ID 83714
    United States of America

    UK1+44 786 276 8862 (customer service)
    UK2+44 784 603 6313 (customer service)
    US+1 202 951 7552 (customer service)

    For info:
    For Support:
    For Legal matters:

    NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.