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    Chargeback Policy

    If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a 40.00Usd research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

    • You agree that if you, the buyer, choose to do business with, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us 50.00Usd for our time responding to the matter.
    • You, the buyer authorizes us to charge this amount to your credit card. If this charge is rejected, will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above.
    • You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur.

    We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

    In the event that you win the charge back with your credit card company, and have not returned our goods, will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service.

    Note: The customer must attempt to return any and all merchandise to before attempting a chargeback. NO EXCEPTIONS!

    Stolen Credit Card Purchases: We log IP strings on all orders, any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.


    Our details:

    Pizmall is a brand owned and operated by Piz International Ltd. (

    Contacting Us:
    If there are any questions, you may contact us using the information below.
    Head Office:
    Piz International Limited
    2 Frederick Street,
    WC1X 0ND,
    United Kingdom

    Branch Office:
    9169 W State St. Garden City,
    ID 83714
    United States of America

    UK1+44 786 276 8862 (customer service)
    UK2+44 784 603 6313 (customer service)
    US+1 202 951 7552 (customer service)

    For info:
    For Support:
    For Legal matters:

    NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.