Refund Policy
We aim to provide the best possible shopping experience, and we want to ensure you are satisfied with your purchase. If you need a refund, here’s what you can expect.
Refund Eligibility:
- If your return is approved, you will receive a refund for the full purchase price of the returned item, excluding original shipping charges. Please note that sale and clearance items are non-refundable unless they are damaged or incorrect.
Refund Process:
- Once we receive your returned item and confirm that it meets our return criteria, we will process your refund.
- Refunds will be issued to the original payment method used at the time of purchase.
- Refunds may take up to 5–10 business days to appear in your account, depending on your payment method.
Partial Refunds:
- A partial refund may be issued if the item is returned with visible damage or missing parts, or if it is returned after the 30-day window.
Late or Missing Refunds:
- If you haven’t received your refund within 10 business days after it’s been processed, please check your bank or credit card account. If there are no updates, kindly contact us at hello@pizmall.com.
Refund for Defective Items:
- If your item is defective or arrives damaged, we will issue a full refund or send you a replacement free of charge. Please contact us as soon as possible after receiving your order.
Refund Processing Timeline:
Refunds are generally processed within 5–10 business days after receiving the returned item. You will receive a confirmation email once the refund has been issued.
Contact Us
For questions about your refund, please contact us at:
📧 hello@pizmall.com
📞 +44 7846 036313
📍 2 Frederick Street, Kings Cross, London WC1X 0ND, United Kingdom